FAQs

01. SIZING & FIT

How do your garments fit?

Our pieces are designed with fluid tailoring and well-cut silhouettes intended to fit true to size, balancing ease with modern structure. Because every body moves differently, detailed measurements and fit notes are included on each product page to help you select your ideal size.

What if I’m between sizes or unsure about a cut?

We want you to feel completely confident in your piece before it arrives. If you have any questions about drape, fabric weight, or measurements, reach out to us at contact@icilabasofficial.com. We are always happy to help you find the right fit.

02. ORDERS & CHANGES

Can I modify or cancel my order after placing it?

Because our studio works quickly to prepare every package for dispatch, all sales—including pre-orders, archive releases, and promotional items—are final once placed. We cannot amend items, update sizes, or cancel orders after checkout is complete. Please review your cart carefully before completing your order.

How do pre-orders work?

Pre-ordering allows us to create limited runs intentionally without excess waste. Pre-order garments require 2–3 weeks for production before reaching our studio. If your order includes both in-stock and pre-order items, your complete order will ship together once the pre-order piece is ready.

03. RETURNS & EXCHANGES

What is your return policy?

To protect our limited collections and small-batch production, all sales are final. We do not accept returns, refunds, or exchanges for change of mind or sizing preferences once an order is finalised.

What should I do if my order arrives damaged or incorrect?

Your experience matters deeply to us, and we carefully inspect every garment before it leaves our hands. If your package arrives damaged in transit, defective, or with an incorrect item, please contact contact@icilabasofficial.com within 48 hours of delivery (based on tracking updates).

Please include your order number along with clear photos of the damage or defect. Returned defective pieces must remain unworn, unwashed, and unaltered, with all original tags attached. Once verified, we will arrange a complimentary exchange or issue a full refund to your original payment method if the item is out of stock.

04. SHIPPING & DELIVERY

Where do you ship from and how long does dispatch take?

Every order is carefully inspected, packed, and fulfilled directly from our studio in Hong Kong.

In-Stock Items: Dispatched within 1–3 business days.
Pre-Order Items: Require 2–3 weeks for craft production prior to dispatch. Combined orders containing pre-order items ship together once complete.

Orders are processed Monday through Friday, excluding public holidays. Handling times may expand slightly during new collection launches.

What are your shipping rates and delivery estimates?

Shipping fees and complimentary delivery thresholds are automatically calculated at checkout in HKD (or your local currency):

Hong Kong (Domestic): HKD $50 f l a t r a t e (C o m pl im e n t a ry o v er HK$ 500). Estimated delivery: 1–3 business days after dispatch.
Macau, Mainland China & Taiwan: HK $80 f l a t r a t e v ia SF E x p ress or HK P os t (C o m pl im e n t a ry o v er HK$ 800). Estimated delivery: 2–5 business days. (Note for Taiwan orders: Per local customs regulations, recipients must complete real-name verification via the EZ WAY app matching the receiver name at checkout).
International: HK $300 f l a t r a t e v ia e x p ress ai r co u r i er (C o m pl im e n t a ry o v er HK$ 1,000). Estimated delivery: 7–21 business days depending on destination customs clearance.

To deliver our pieces directly from our studio in Hong Kong to our global community, international shipments are fulfilled on a DAP (Delivered at Place / Duties Unpaid) basis:

United Kingdom: Orders are subject to local UK VAT (20%) and courier handling fees upon arrival. Customs duties apply to consignments exceeding GBP £135.
European Union: Import VAT applies to all shipments entering the EU, with local customs processing fees and applicable import duties assessed upon border arrival.
Other Destinations: Local import taxes, VAT, or border clearance charges are dictated by destination authorities and are collected by the carrier prior to delivery.

All local import duties, VAT, and customs clearance charges remain the responsibility of the recipient upon arrival.

What happens if a delivery is refused or uncollected? Refusing a delivery or failing to collect a parcel from local postal authorities does not constitute an authorised return. Because international freight and administrative clearance fees are committed upon dispatch, original shipping charges, courier return freight, and destination handling fees incurred on refused or uncollected shipments are non-refundable and will be deducted from any final balance.

* By placing an order, you accept our Terms of Service, Shipping Policy, and Returns Policy. International orders ship DAP (Duties Unpaid) *

05. TRACKING & CARRIER ASSISTANCE

How do I track my parcel?

As soon as your package leaves our studio, you will receive an automated email with tracking details so you can follow its progress in real time.

What if my package is delayed or lost?

While physical transit is managed directly by our shipping partners, we are always here to support you. If your tracking link shows no movement for more than 7 business days (or 14 business days for international orders), email us with your order number and we will open a formal carrier trace request on your behalf.

STILL HAVE QUESTIONS?

Please allow 24–48 business hours for a response. Inquiries received over weekends or public holidays will be answered on the following business day.