Refund policy

Returns & Care Policy

At Ici Là Bas, we pour immense care into every piece we create, bringing you limited, thoughtfully curated garments directly from our studio.

Because our collections are produced in small, exclusive runs, all sales are final. We do not offer returns, refunds, or exchanges for change of mind or sizing preferences once an order is placed.

We want you to feel completely confident in your selection! If you have any questions about fit, fabric, or measurements before placing your order, please reach out to us at contact@icilabasofficial.com—we are always here to help you find your perfect piece.

Damaged, Defective, or Incorrect Items

Your experience matters deeply to us, and we thoroughly inspect every garment before it leaves our hands. If your order arrives physically damaged in transit, defective, or with an incorrect item, we will make it right immediately.

  • Reporting Window: Please reach out to our team at contact@icilabasofficial.com within 48 hours of delivery (based on tracking updates).

  • What to Include: Kindly share your order number alongside clear photos showing the damage or defect.

  • How We Resolve It: Once verified, we will arrange a complimentary exchange or provide a prepaid shipping label for the return. If the piece is out of stock, we will issue a full refund to your original payment method.

  • Item Condition: Returned defective items must remain unworn, unwashed, and unaltered, with all original tags attached. Items returned without prior authorization or found to be non-defective will be returned to the sender.

Pre-Orders & Refused Deliveries

  • Pre-Orders & Promotions: All pre-order pieces, archive releases, and promotional items are strictly final sale and cannot be canceled, amended, or returned.

  • Refused Shipments: Refusing a delivery or failing to collect a parcel from courier authorities does not constitute an authorized return. Original shipping charges, prepaid DDP import duties, VAT/GST, and return courier handling fees incurred on uncollected parcels are non-refundable.

Need Assistance?

If you ever have a question about an upcoming release, garment care, or sizing guidance before completing checkout, please don't hesitate to write to us at contact@icilabasofficial.com. We are always happy to care for our community!

* By placing an order, you accept our Terms of Service, Shipping Policy, and Returns Policy. International orders ship DAP (Duties Unpaid)